AI phone assistant for small and mid-sized businesses
Your team has
its hands full.
We pick up.
We take over your phone. Every call gets answered, questions get answered, appointments go straight into your calendar. Whatever needs you arrives as a ready-made note.
An AI phone agent makes this possible, set up and looked after by us. That is why it costs a fraction of a receptionist.
On your existing number. Set up and looked after by us. Cancel monthly once you are live.
“I’d like to get my heating serviced.”
“Of course. Does Tuesday at 9 am work for you?”
Date · Address · Contact in your system
Every call answered
During peak hours, after closing time and at weekends.
Handled, not just noted
Questions answered, appointments booked, requests resolved.
Clean in your system
Every case reaches your team in a structured format.
What you get
Every call answered.
Every request handled.
We take the calls that pull you away from work today – or get lost. You get finished cases instead of notes and a callback list.
On the job site
You're up a ladder. The phone rings for the third time.
What it costs youIf nobody picks up, the job is gone. The caller won't wait for your callback – they call the next company. Losing just one €2,000 job a week adds up to more than €100,000 in revenue a year.
We take over your phone. Every call is answered, the request clarified and the appointment booked while you keep working. Your office gets a finished job ticket instead of a sticky note.
Test it with your callsSample conversation · for illustration
I'd like to get my heating serviced. Is next week possible?
Of course. I have Tuesday at 9 am or Thursday at 2 pm available. Which suits you better? I'll also need your name and the address of the system.
- Appointment entered in the calendar
- Name, site address and callback number
- Confirmation sent to the customer
Direct booking requires a connection to your calendar. Urgent requests are handed over according to your rules; technical decisions stay with your specialists.
At the front desk
Phone ringing, a patient wants to reschedule, waiting room full.
What it costs youEvery call pulls your team away from patients. 40 calls a day at 3 minutes each is 2 hours of front-desk time – every single day. And anyone who can't get through books with the practice that picks up.
We take over your front desk's routine calls: appointment requests, cancellations, questions about opening hours. Your team stays focused on the patients in the practice.
Test it with your callsSample conversation · for illustration
Unfortunately I can't make my appointment tomorrow.
I'll take a message for the front desk. May I have your name, the time of your appointment and a number where we can reach you?
- Name and appointment time
- Request for the front desk
- Callback number for questions
Direct changes to appointments depend on your practice software. Medical questions go to your practice team.
“Our receptionists were constantly juggling: the phone rings, a patient wants to move an appointment, and the waiting room is full. Since the system took over appointment handling, the team can focus fully on patient care.”
At reception
A queue at check-in. And the phone is ringing.
What it costs youEvery call that doesn't get through could be a direct booking. Instead the guest books through a commission-based portal – or somewhere else entirely.
We take over your reception phone. Questions about arrival, breakfast or parking are answered instantly; reservations and special requests reach you complete.
Test it with your callsSample conversation · for illustration
We're arriving late on Friday. Is check-in after 10 pm possible?
I'll pass your request on to reception. What name is the booking under, roughly when will you arrive, and what number can we reach you on?
- Booking name and arrival date
- Estimated arrival time
- Contact for confirmation
Binding bookings and availability require a suitable integration. Your team confirms special requests.
Do the maths
What does a missed
call cost you?
A missed call is rarely just a call. Often it’s a job that ends up with a competitor. Plug in your own numbers.
On top of that comes the time your team spends on callbacks today. In the intro call we look at your real calls together.
Stop missing callsWhat happens on your phone
While you work,
the phone keeps going.
The agent talks to your callers like a trained colleague at the front desk. You decide what it may say and what comes to you.
Book an intro call- Boiler maintenance08:12 ·Appointment booked
- Question about opening hours09:47 ·Answered
- Burst pipe in the basement11:05 ·Handed to on-call
- Quote for bathroom renovation12:30 ·Callback scheduled
Every call reaches your team as a request.
Pick up and listen
Every call is answered right away, even when several come in at once. The agent understands the request and asks until everything is clear.
Answer questions
Opening hours, services, directions: callers get the answers you give us. Optionally with live data from your system.
Book appointments
Check availability, book, reschedule or cancel. Directly in your calendar or industry software.
Pass on what needs you
Emergencies are put straight through to you. Everything else reaches you as a ready-made note with name, request and callback number.
With your knowledge.
Set up by us.
You know your business. We take care of conversation flows, integrations and ongoing technical support.
Collaboration with clear boundaries
Works independently.
Stays under your control.
- You decide when it takes over.
For example when the line is busy, at peak times or after closing.
- Handovers are clearly defined.
We agree which requests get forwarded and who handles callbacks.
- We look after the technology personally.
Reviewing call quality, updating information, adjusting flows. Customer cases stay with your team.
How we start
First understand your day.
Then take over the phone.
We start with a clear scope and test typical conversations together with you.
Get to know you
Which calls cost you time? We look at typical requests, your number and your existing systems.
Set up
You define answers and responsibilities. We set up the agent and the agreed integrations.
Test together
We run through your everyday scenarios and check that details and handovers are right.
Launch & support
Once you approve, the agent goes live. We support operations and adjust the flows.
What you get
A service, not a software project.
You pay a one-off setup and then a fixed monthly price based on your call volume. We tell you the exact amount in the intro call, nothing is due before that. Once live, you can cancel monthly.
Book an intro callCall answering on your number
Via call forwarding, whenever you want: always, when the line is busy or after hours.
Answers from your business
Opening hours, services, directions, exactly as you tell us.
Appointments straight into your calendar
Check availability, book, reschedule, cancel.
Clear handover
Emergencies put straight through to you, everything else as a note by email or directly in your system.
A log of every call
You see every call with its request and outcome. Nothing gets lost.
Set up and looked after by us
We write the conversation flows, test with you and keep adjusting. You have one fixed contact person.
Good to know
Questions before
the first call.
AI phone assistant, answering service or voicemail? See the comparison
Want to automate more than the phone? AI consulting & implementation
Still have a question?
Book an intro call
Can we keep our phone number?
Yes. Your number stays exactly as it is. You only set up call forwarding, and we show you how. You decide when calls are forwarded: always, when the line is busy, when nobody picks up after a few rings, or after hours. We check with you beforehand which options your phone system supports.
Does the agent have to take every call?
No. You decide when it picks up. You can start small, for example only after hours or when the line is busy, and expand whenever you like.
Can it book appointments directly?
Yes, if we can connect it to your calendar or your practice or hotel software. We clarify that in the intro call. If that is not possible, your team receives the appointment request with all details and confirms it themselves.
What happens with emergencies or difficult requests?
You define upfront what counts as urgent. The agent passes urgent calls straight to the responsible person or your on-call contact. Everything else reaches you as a callback task. The agent does not make medical diagnoses or decide on technical call-outs by itself.
Do callers know they're talking to an AI?
Yes. The agent says right at the start that it is an AI phone agent, as the EU AI Act requires. Anyone who prefers a human is forwarded or called back according to your rules.
What happens to the call data?
We agree on it in writing before going live: which data is stored, who processes it, who has access and when it is deleted. You get a data processing agreement and a privacy notice for your callers. For sensitive information, such as health data, we set additional limits.
What does it cost?
There are two parts: a one-off setup and a fixed monthly price. The amount mainly depends on how many calls the agent answers and what it is connected to. We tell you the exact figure in the intro call. What is included and what extra calls cost is stated in the quote. Once live, you can cancel monthly.
Which languages does the agent speak?
German and English as standard, more languages on request. We choose the voice and tone together with you.
How much work is the setup for us?
Very little. You tell us which calls usually come in, who is responsible for what and how the agent should answer. We do the rest: write the conversation flows, set everything up and test it with you. The start date depends on the scope, and we tell you in the intro call.
Free intro call
15 minutes for your phone line.
Then you know what fits.
Together we look at your most frequent calls, your systems and the handover to your team. Just pick a slot in the calendar.